Schedule-based routing from Meraki (12/04/2017)

  For many services that have a need for an in-house call center , an automatical routing of inbound calls based on defined schedules is a business-saver. Cisco Meraki has launched… Read more »

Consolidation of the Cloud market (7/04/2017)

      Consolidation of the Cloud market continues with only 3 major providers: Amazon, Microsoft and Google as smaller players simply do not have the technologies, scale nor reach… Read more »

Skype for Business in digital transformation (29/03/2017)

Microsoft has been hard at work attempting to make Skype for Business a great communications platform for Office 365 customers. For customers seeking more visibility of their calling activity for support purposes,… Read more »

Google will replace GTalk with Hangouts (27/03/2017)

Gmail users will receive a prompt to switch to the newer messaging service, but their accounts will automatically be transitioned to Hangouts after the date. One major change for Hangouts… Read more »