Microsoft has been hard at work attempting to make Skype for Business a great communications platform for Office 365 customers.
For customers seeking more visibility of their calling activity for support purposes, Microsoft announced a Skype for Business Online Call Analytics preview. Appearing as a new dashboard within the Office 365 administration console, it offers users insights into problems that may affect users’ ability to conduct calls, like network or headset issues.
The announced new features are designed to help Skype for Business be used when there is a high volume of inbound calls, a scenario that often happens in a call centre.
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